Frequently Asked Questions
Everything you need to know about our premium blends and delivery services.
How should I store my loose leaf tea to keep it fresh?
To maintain maximum flavor and aroma, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. We recommend using an airtight tin or a dark glass jar.
What is the standard shipping time for orders within the UK?
Standard delivery typically takes 3-5 business days. We also offer an express shipping option at checkout which usually arrives within 1-2 business days.
Are your tea bags biodegradable?
While we specialize in loose leaf tea, our selected range of pyramid tea bags is made from 100% plastic-free, compostable cornstarch material.
Do you offer international shipping?
Yes, we ship our premium blends worldwide. Shipping costs and delivery times vary by destination and will be calculated at the final stage of checkout.
What is your return policy for food products?
Due to food safety regulations, we cannot accept returns on opened tea products. However, if your order is damaged or incorrect, please contact us within 14 days for a full refund or replacement.
Are your teas organic and ethically sourced?
We prioritize ethical sourcing by working directly with estates that follow sustainable farming practices. Many of our blends are certified organic, which is clearly indicated on the product labels.